SuperMBTI Refund Policy

1.1 This policy applies to assessment credits purchased directly through the Platform's online payment, where the transaction is completed by Paddle (Paddle.com Marketplaces Ltd and its affiliates) as Merchant of Record and payment processor.

1.2 Credits obtained by redeeming access codes are not covered: once redeemed, an access code is deemed used and is non-refundable. For access codes purchased through third-party channels, please resolve issues with that seller.

1.3 Credits purchased online are added to your account immediately upon successful payment; refund eligibility is determined by the "use" criteria below.

2.1 Eligible for refund: within 24 hours of successful payment, provided the purchased credit has not been used (i.e., you have not created any assessment), you may request a full refund.

2.2 Not eligible for refund: (a) more than 24 hours have passed since successful payment; (b) the credit has been used, including but not limited to creating an assessment, starting to answer, or generating/attempting to generate a report; (c) access codes purchased through third-party channels.

2.3 Usage is determined by the Platform's system records (assessment creation time, answer records, etc.). Credits are pooled in your account; creating any assessment after purchase means the credit has been used.

3.1 Self-service refunds: in your purchase history on the Platform, click "Request Refund" on an eligible order. The system automatically verifies eligibility and submits the refund to Paddle — no need to contact support to file a request; once approved by Paddle, the refund is returned via the original payment method, typically arriving within 1-3 business days. The corresponding credit is temporarily frozen upon request and automatically unfrozen if the refund is declined.

3.2 Eligibility is verified automatically: whether the request is within 24 hours of successful payment and whether the credit has been used. If not eligible, the page will immediately show the reason.

3.3 If the self-service flow does not work as expected (e.g., the button is unavailable though you believe you qualify, or a refund has not arrived), contact service@supermbti.space with your registration/purchase email and Paddle order ID, and we will handle it manually as soon as possible.

4.1 Refunds are returned via Paddle through the original payment method (credit/debit card, PayPal, Alipay, WeChat Pay, etc.).

4.2 Refunds typically arrive within 1-3 business days after approval, depending on the payment method and the processing speed of your bank or payment provider.

4.3 The Platform is not responsible for exchange-rate differences or third-party fees (if any) arising from refunds.

5.1 This policy does not affect your statutory rights under applicable law. Where mandatory legal provisions conflict with this policy, the law prevails.

5.2 Reports on this Platform are AI-generated self-exploration reference content (see Sections 2 and 7 of the Terms of Service). Please be aware of the nature of the service before purchasing.

5.3 We may revise this policy from time to time; revised versions will be published on this page.